Refund policy

RETURNS

Under UK consumer law, you have the right to cancel your order within 15 days of receiving your goods, and a further 15 days to return them, giving you up to 30 days in total.

To be eligible for a return:

  • Items must be unused and in their original condition

  • All original packaging and accessories must be included

Unless the item is faulty, you are responsible for return shipping costs.

Original delivery charges are non-refundable unless the item is faulty or incorrect.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with photos.

You are entitled to a repair, replacement, or full refund in accordance with your rights under the Consumer Rights Act 2015.

If a fault is confirmed:

  • We will cover return shipping costs

  • You will receive a full refund or replacement

EXCLUSIONS

The following items cannot be returned unless faulty:

  • Custom-made or made-to-order products

REFUNDS

Once we receive and inspect your return, we will process your refund.

Refunds will be issued to your original payment method:

  • Within 15 days of receiving the returned item, or

  • Within 15 days of receiving proof of return

HOW TO RETURN

To start a return, please contact us at:

info@yourhomeco.co
Include your order number and reason for return.

YOUR RIGHTS

Nothing in this policy affects your statutory rights under UK consumer law.